FREQUENTLY ASKED QUESTIONS

How long can I store my tarts for?

As our tarts are handmade and baked fresh, we recommend consuming them within 1 month upon receiving them.

For best taste and experience, consuming them during the first ten days would be highly recommended!

How do I store my tarts?

In a cool and dry place away from direct sunlight. Be sure to close the container fully when done snacking!

Health allergies

Our tarts contain dairy, wheat flour, gluten, milk solids, and is produced in a facility that also processes nuts and eggs.

Are you Halal certified?

While we are not Halal Certified, our tarts are baked in a facility that contains no pork, lard or alcohol and we do not use any of such ingredients in our recipes as well. 

Are your tarts vegetarian friendly?

While we do not use any eggs in our baking, our tarts do contain milk powder and butter.

How long does it take to get my tarts?

We aim to have your tarts in your hands as soon as possible, delivery and pick up dates are subject to availability (available dates can be found on checkout page). Rest assured though that your tarts will always be freshly baked as close to your chosen delivery day/ self-collection date!

How much is delivery?

Our delivery rates are as follows:
Orders below $60 = $8
Orders above $60 = $6
Orders above $100 = FREE!

CBD Delivery Surcharges

Our courier of choice charges a $2 surcharge for Postal Codes that start with the following: 01, 02, 03, 04, 05, 06 – Raffles Place, Cecil, Marina, People’s Park 07, 08 – Anson, Tanjong Pagar 17 – High Street, Beach Road (part) 18, 19 – Middle Road, Golden Mile 22, 23- Orchard, Cairnhill, River Valley.

Do you have free delivery?

Yes! For orders above $100, delivery is FREE!

What delivery courier do you use?

Our courier of choice is UParcel / Pickupp

Where can I self-collect my tarts?

Our self-collection address:
Caffe Pralet
17 Eng Hoon St, #01-04 Eng Hoon Mansions, Singapore 169767

Operating Hours

Mon – Sat : 11:30AM – 7:30PM
Sun: 11:30AM – 4:30PM

Simply approach the staff with your name and contact number on your designated pick up date!

Do you have a physical store?

No, we do not have a physical store at the moment, however we do have a self-collection point at Caffe Pralet.

Our self-collection address:
Caffe Pralet
17 Eng Hoon St, #01-04 Eng Hoon Mansions, Singapore 169767

Operating Hours

Mon – Sat : 11:30AM – 7:30PM
Sun: 11:30AM – 4:30PM

Simply approach the staff with your name and contact number on your designated pick up date!

Do you ship internationally?

Unfortunately, we do not at the moment!

What kind of payment methods do you accept?

Our method of payment is via PayNow, and Credit/Debit Card. However, if you require different modes of payment, simply get in touch with us by clicking here, and we can definitely arrange an alternative i.e. through PayPal, Bank Transfer…

Can I pay upon delivery?

Unfortunately not, as we mainly use 3rd party courier services to fulfill our orders.

How do I modify/change my order?

Simply drop us an email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

Can I return the tarts?

Due to health and sanitary concerns, we are unable to accept returns.

My tarts arrived all broken, how do I settle this?

While we try our best to prevent such a scenario from happening, they do happen as our tarts are softer by design and broken edges and crumbs may occur.

However, if your order arrived significantly damaged, simply reach out to us via email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

How do I do a bulk purchase?

While our website is able to cater to bulk orders, if there is a specific order that you would like assistance with, simply reach out to us via email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

Do you accept corporate orders?

Yes we do! Simply reach out to us via email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

How can I stock BoTart in my cafe/restaurant/business?

We’re always up for working with local businesses and restaurants and believe in mutual support and lovin! Simply reach out to us via email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

Can I add a gift card?

Of course you can! We’re all about adding that personal touch and love making people’s day. Just add in your request during the checkout process in the delivery notes section.

How long can I store my tarts for?

As our tarts are handmade and baked fresh, we recommend consuming them within 10 days upon receiving for maximum freshness and taste.

How do I store my tarts?

In a cool and dry place away from direct sunlight. Be sure to close the container fully when done snacking!

Health allergies

Our tarts contain dairy, wheat flour, gluten, milk solids, and is produced in a facility that also processes nuts and eggs.

Are you Halal certified?

While we are not Halal Certified, our tarts are baked in a facility that contains no pork, lard or alcohol and we do not use any of such ingredients in our recipes as well. 

Are your tarts vegetarian friendly?

While we do not use any eggs in our baking, our tarts do contain milk powder and butter.


How long does it take to get my tarts?

We aim to have your tarts in your hands as soon as possible, delivery and pick up dates are subject to availability (available dates can be found on checkout page). Rest assured though that your tarts will always be freshly baked as close to your chosen delivery day/ self-collection date!

How much is delivery?

Our delivery rates are as follows:
Orders below $60 = $8
Orders above $60 = $6
Orders above $100 = FREE!

CBD Delivery Surcharges

Our courier of choice charges a $2 surcharge for Postal Codes that start with the following: 01, 02, 03, 04, 05, 06 – Raffles Place, Cecil, Marina, People’s Park 07, 08 – Anson, Tanjong Pagar 17 – High Street, Beach Road (part) 18, 19 – Middle Road, Golden Mile 22, 23- Orchard, Cairnhill, River Valley.

Do you have free delivery?

Yes! For orders above $100, delivery is FREE!

What delivery courier do you use?

Our courier of choice is UParcel.

Where can I self-collect my tarts?

Our self-collection address:
Caffe Pralet
17 Eng Hoon St, #01-04 Eng Hoon Mansions, Singapore 169767

Operating Hours

Mon – Sat : 11:30AM – 7:30PM
Sun: 11:30AM – 4:30PM

Simply approach the staff with your name and contact number on your designated pick up date!

Do you have a physical store?

No, we do not have a physical store at the moment, however we do have a self-collection point at Caffe Pralet.

Our self-collection address:
Caffe Pralet
17 Eng Hoon St, #01-04 Eng Hoon Mansions, Singapore 169767

Operating Hours

Mon – Sat : 11:30AM – 7:30PM
Sun: 11:30AM – 4:30PM

Simply approach the staff with your name and contact number on your designated pick up date!

Do you ship internationally?

Unfortunately, we do not at the moment!

What kind of payment methods do you accept?

Our method of payment is via PayNow, and Credit/Debit Card. However, if you require different modes of payment, simply get in touch with us by clicking here, and we can definitely arrange an alternative i.e. through PayPal, Bank Transfer…

 

Can I pay upon delivery?

Unfortunately not, as we mainly use 3rd party courier services to fulfill our orders.

How do I modify/change my order?

Simply drop us an email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

Can I return the tarts?

Due to health and sanitary concerns, we are unable to accept returns.

My tarts arrived all broken, how do I settle this?

While we try our best to prevent such a scenario from happening, they do happen as our tarts are softer by design and broken edges and crumbs may occur.

However, if your order arrived significantly damaged, simply reach out to us via email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

How do I do a bulk purchase?

While our website is able to cater to bulk orders, if there is a specific order that you would like assistance with, simply reach out to us via email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

Do you accept corporate orders?

Yes we do! Simply reach out to us via email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

How can I stock BoTart in my cafe/restaurant/business?

We’re always up for working with local businesses and restaurants and believe in mutual support and lovin! Simply reach out to us via email through our contact form here, or message us via the Facebook live chat available on the bottom right corner of our site, or head to our Facebook Page and we’ll assist you from there!

Can I add a gift card?

Of course you can! We’re all about adding that personal touch and love making people’s day. Just add in your request during the checkout process in the delivery notes section.

STILL HAVE QUESTIONS?

Help us out here! We are still a very lean team. Do read up the above and if you still can’t find what you need, we will be glad to assist you, simply click here

You can reach us via Facebook or Instagram as well!